ServiceAi
Fitness · Los Angeles

Body Ops built its own app. Members stayed.

Better retention at six months 40%
Client Body Ops
What we built Custom iOS app
Distribution App Store and TestFlight

Members left after three months.

Body Ops was good in the room and absent everywhere else. Programming lived in spreadsheets and text messages. A member who missed a week had nothing pulling them back.

The off-the-shelf option was a client-app platform: paid monthly per member, another company's name on the login screen, and no way to build the parts that make Body Ops different.

What we built.

Programming

Each week's training in the app, written by the coaches, adjusted per member instead of per template.

Tracking

Sessions logged in a few taps. Members see their own history without anyone building a report.

Membership

Check-in, billing, and booking on the same record the coaches read from.

Notifications

Sent when something changes for that member, not on a marketing calendar.

Slot · 9:19.5

App Store screenshot: today's session view.

Slot · 9:19.5

App Store screenshot: progress history.

Video slot · 21:9 · media/bodyops-floor.mp4

Empty gym floor before opening. Equipment racked, low warm light through high windows, slow push in. No people, no branding.

Screen recording · 16:9 · media/ui/bodyops-coach.mp4

The coach side: writing a week of programming and pushing it to a member. Names blurred.

What changed
40% better retention at six months.

Measured by Body Ops against its own six-month cohort before the app. The app is published under their developer account, in their name, with no per-member platform fee behind it.

Client quote — pending approval

Reserved for Body Ops.

Published once the client has approved the wording

Thinking about an app?

Answer one question first: what does the app do between visits? If there is no answer, a platform subscription will not invent one.